Call Center

My document a little about the quality of service and in my survey did not find fanatics, but also not anything different than usual in terms of what one hears from telecommunications companies (without the intention of disturbing the sector, but at least in Colombia, this is one of the segments of public services with the worst reputation for service). The recruitment process was very fast. The problems start from the moment you try to coordinate the installation. It is necessary that you suit are the schedules of the technicians of this company. I had to reschedule the installation twice until the Lords finally presented themselves more or less in the schedule that had indicated. Once installed Internet service, with a component of wireless access, try to enter to try and it turns out that I had to give two access codes to enter internet. Tell the technician that this was not practical and that he wished that I leave the service with direct access, obviously with a security key that manages the wireless device installed. His response was by security he could not and he played through your Call Center to process this request and they would there assigned to another technician to make me another visit and disable the double safety.

I played well adapt myself to the fact of having to enter keys Everytime he entered to the internet, since he didn’t want to put myself in the impossible job of having to coordinate another appointment again with these characters. Soothe me, I relax and finally suits me constantly to enter keys. Then came the problem with the phone line. It is that this company allocates used telephone lines (subscribers who have cancelled the use of the line), not be if all telecommunications companies do this, but I was assigned a line that had belonged to another subscriber number.

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