Schernhammer
Dealing with the regulatory framework has still many misunderstandings on Burghausen according to the observations of the COC AG, may 2, 2011 although ITIL has become a fixed term in IT service management for years, dealing with the rules and regulations according to the observations of the COC AG has still many misunderstandings. Filed under: Technology author. For Hans-Peter Schernhammer, trainer, and senior consultant at the IT service provider, can these misperceptions have massive effects on the conceptual alignment of ITIL projects. It problematizes what is misunderstood, which is used also usually wrong”. Such conditions create false expectations and to strategic mistakes, as well as generate significant investment risks.” The COC consultant has compiled the main misperceptions to ITIL from the perspective of practice: 1 the rules has only an operational alignment: is to consider that ITIL is a strategic principle, i.e. it is a management issue. A top-down approach is recommended, but should the concrete processes are considered together and defined. 2. ITIL is a recipe book with defined ingredients: no universal solution, you can fold without customization of each organization behind ITIL.
Basically, there is an approach in the context of a project management method to recommend. 3. the framework only works in the whole: ITIL involves on the one hand very much knowledge, on the other hand a variety of processes, functions and phases. Not all must be necessarily developed and implemented. However, it is useful to know the tool box, follow a holistic approach and to involve their own organisation at an early stage. 4. after the implementation you can put your hands in your lap: ITIL does not end after the introduction.
As well as in the quality management, you will not end the methodology with achieving a defined level. Controlled variables are to develop, maintain control methods and continually improve processes as well as services. 5.
Tags: hardware & software, it
