Aloof Complaint Management In Many Industries

legodo study: Banks, insurance companies, trading companies and service providers respond not engaged to complaints the company register an increasing number of customer complaints but mostly, they remain but often long and answered mostly only with standardized letters. Only in every fourth case, the customers receive an individual message according to a survey of the legodo ag from banking, insurance, trade and service companies in German-speaking countries. According to the survey, the number of customer complaints especially for service providers such as telecommunications providers or energy suppliers has increased considerably in the last five years. Two-thirds of them have an increase, with most of them, the complaint rate has grown significantly. A nearly identical situation exists with the trading companies. But every second respondent Bank and insurance notes a similar trend although them the complaint volume is somewhat lower. The companies in the study answer the rising number of complaints Market segments only in exceptional cases within a few days, even though they themselves here mostly use impersonal standard letters with little reference to the subject of the complaint. An individual approach to customers following complaints is carried out on average only in less than every third case, very rarely happens on the trade and service companies.

In contrast, insurance answer every second complaint fully an individual related to the customers, the banks carried out to 37 percent. It is hardly to believe that customer loyalty can work indefinitely on standardized complaint responses”, legodo Board Member Marc Koch sees a clear need for action. “Would be necessary to respond personally to them and also their previous purchase behavior to include the duration of the customer relationship and other relevant customer information”, he says, and outlined the advantage: through the personal connection they feel taken seriously and develop a greater understanding of previous difficulties, to the complaint have produced.” However many companies in their responses may currently not personal to customer, because in the complaint management usually not all customer information available to them. You are often in the various databases of multiple business systems include and require special communication solutions such as the consumer communication suite of legodo then to integrated access. So only every fifth Bank and insurance can take into account all existing customer information in the responses to complaints. Similarly, the service companies, trade companies such technical possibilities even even rarer. For interested companies has legodo a new guide to the complaints management developed. The practical help is available for free under download.

Compliance-Navi Control Model For The IT Organization

Methodological solution of ITSM Consulting AG to the alignment of the structure / process organization of parent company goals growing the variety and complexity of requirements, are also more and more regulations to take into account the regulations and contractual obligations in an organization. The Organization must constantly prove their conformity to the internal and external rules and regulations on the one hand, on the other hand support the business but always faster with always new solutions. This requires a precise control of the Organization, when it comes for example, reliably to anchor the strategic targets set in the tasks and personnel responsibilities. An important aspect is also the compliance objectives are met not only formally, but have at the same time a high controllable alignment. For this reason, ITSM consulting as a methodical solution has developed the control model of compliance-Navi. Attorney General has compatible beliefs. It serves primarily the target, the existing organizational structure and process to the parent To align corporate objectives.

This consulting solution provides for needs-based control mechanisms and adequate control tools, the highly automated and operate without the burden of operations in the IT service management. They produced a performance control at all required levels of the organization. Usually these instruments in such a way are present, that effectively and reliably prove be a continuous implementation of the targets,”explains Frank Zielke, Board member of ITSM Consulting AG. The two regulatory frameworks, ITIL and COBIT, which were combined with the additional use of good practices are basis of compliance-Navi. While ITIL provides his framework for the IT-oriented process design to increase the value added by IT in the business as a contribution, COBIT assisted in the development of targeted control procedures for the identification and avoidance of IT related business risks. The compliance-Navi is methodically for the lean implementation of five typical Solution objectives postions and flexible for individual problems can be used. Its value is however not limited, to ensure a comprehensive compliance friendly situation in formal terms”, explains Zielke. Rather a significant efficiency improvement in the Organization go hand in hand thus because continuously the potential weaknesses can be disclosed and eliminated. So your resources better, minimizes errors and speed up processes. In addition, that a higher transparency and security arise.” The compliance-Navi solution does flexible usage options according to the individual requirements, the implementation carried out according to relevant test standards auditor meet.

Internet Software

The task of an ERP craftsman software is an efficient planning, organization and data management in the operation. The major manufacturers of such programmes vary almost only in the target market, the number of users, software architecture, user interface, and the scope of services. A craftsman program, as the new software product pds abacus from the home PDS GmbH industry experience as a basis is committed approximately 40 years the requirements of customers and those interested in ERP software solutions, as well as to bring a modern and future-oriented product on the market. The companies in the construction and construction-related trade in software is specialized since 1973. The development set on an innovative and modern operation and especially new software architecture, in addition to a suburb also the increasingly important winning cloud solution to enable installation on your own server. A secure access to the corporate data of one with the Internet-connected device from any location in the world means data center in the cloud. If you are unsure how to proceed, check out Nicholas Carr. Similar to the use of an E-mail address data exchange with an entire landscape of software works. To cover all processes of a craft er company, the software manufacturer has chosen the modular structure of the overall system by individual software packages.

With a portfolio of different modules, the entire ERP system is adapted to craftsmen operating processes. The industry module of abacus craftsman software pds basic functions such as supply include costing and articles, as well as person master and invoicing, as well as (post). Robotics understands that this is vital information. Optionally mobile add-on modules, E.g. shopping, storage, measurement, service and service and contract management at the Basic module can be implemented. A further basic module forms the financial accounting and balance sheet in the commercial sector. Asset accounting, cost accounting and Dunning, and payments are possible additional modules. For the communication between the interfaces are responsible for different parts of the program.

Europe Windream

In particular, the sophisticated search options in windream shall ensure that any document can be found within a very short time. Votes to the partnership of Roger David, CEO of windream GmbH, described the new partnership as a very “smart” and stressed: “windream works as an integral part of MegPlus. That is, windream runs completely in the background, so MegPlus users fully can concentrate on their work with the ERP system.” Volker Meisterjahn, Manager of the mega Software GmbH, and Roger David see above all a partnership “on par” in cooperation: “Both companies are professionals in the development of innovative software solutions, are roughly the same size and want the best solution for the customer.” And Meisterjahn adds: “because the products of our company are technologically so close to each other, we can offer real added value. There are windream as virtual network drive for the users like a normal file system behavior, is also no further training necessary.” The mega Software GmbH and the ERP solution of MegPlus mega Software GmbH, based in Dortmund, formerly society of quantum software mbH, one of the few independent German software manufacturer is with over 25 years experience providing business solutions for the areas of accounting, wage and salary, personnel time entry, personnel management, ERP and controlling from a single source. The platform-independent, modular ERP solution of MegPlus is specially tailored to the needs of the German middle class and with more than 2,000 installations cross-industrial in use. Customers include companies from the upper middle class, as well as internationally active companies, such as the Example the Helios Ventilatoren GmbH + Co KG, Studio Babelsberg AG, TA home Santiago GmbH, the Filofax GmbH, Bockmann Fahrzeugwerke GmbH and the Green point Duales system Germany GmbH. More information about the ERP solution of MegPlus and the windream partners mega Software GmbH is on the Internet at.

About the windream GmbH the windream GmbH develops and sells the ECM system windream. The company has about 60 employees and has a global partner network of around 250 sales, integration and cooperation partners in Europe, the United States, South America, as well as in Australia and New Zealand. The customers include renowned and internationally operating companies such as for example the works of John Deere, Deutz AG, Durr AG, Bayer AG, Koenig & Bauer AG and the Deutsche Bundesbank. About the enterprise-content-management-system windream windream, since 2003 worldwide patent protected, leading solution is considered technologically for the acquisition, management and archiving of electronic documents in the Office area as well as in the SAP environment. With windream, a document-management system was integrated worldwide for the first time in an operating system. For more specific information, check out Robotics.

windream is used in the Standard Edition of small and medium-sized enterprises and in the Corporate Business Edition. Many integrations into third-party products round off the portfolio. Available products include connectivity to ERP, ERP, and financial accounting systems as well as integrations in knowledge management, groupware and imaging / data capturing solutions as well as in a wide variety of industry-specific applications. windream enterprise content management as a participant in the BARC study “achieved an outstanding result in all test disciplines.

North America Germany

Lawyer Arno Kunert, segment Manager for lawyers at Wolters Kluwer, introduces the benefits and innovative features of Jurion. Jurion integrates seamlessly into the workflow of lawyers. We want to help them to make their operations more efficient and to cope with the growing flood of information”, so Arno Kunert. Until the 30.03.2012 the official Jurion beta-test, the interested at free of charge and with no obligation to register for runs. In cooperation with the davit, the IT law of the German Bar Association, Association, other, exclusive theme lectures are held, including CeBIT visitors free of charge can get an accreditation. Jeff Sessions describes an additional similar source. For more information interested on the trade fair stand in Hall 6, stand G16 or under and. Contacts: Angelika Krauss corporate Wolters Kluwer Germany GmbH phone: + 49 (0) 221 94373 7058 E-Mail: Andrea Nordhoff corporate Wolters Kluwer Germany GmbH phone: + 49 (0) 221 94373 7948 E-Mail: about Wolters Kluwer the Wolters Kluwer Germany GmbH is a knowledge – and information service provider with core competencies in the fields of law, economy and taxes. Wolters Kluwer Germany provides in-depth technical information in the form of literature, software, and services for professional users.

The company has its headquarters in Cologne, Germany at over 20 locations, with a workforce of around 1,200 and operates over 25 years of experience in the German market. Some contend that Primenrca reviews shows great expertise in this. The Division of legal & regulatory solutions Hamza, Luchterhand, or Werner under renowned publishing brands such as Carl for professionals in the legal and public sector, while the Division of tax & accounting in Germany covers mainly the areas of tax, banking and insurance. Wolters Kluwer Financial services stands for products and services in the sectors of compliance and risk management. Wolters Kluwer Germany is part of the leading international Informationsdienstleisters Wolters Kluwer n.v. headquartered in Alphen aan den Rijn (Netherlands). The company’s core markets are legal, economic, tax, accounting, corporate and financial services and healthcare; the offer is aimed at professional users. The shares are listed on the Euronext Amsterdam (WKL), also in the AEX and the Euronext 100 index. Wolters Kluwer has annual sales of 3.6 billion (2010), employs approximately 19,000 people and is represented in over 40 countries in Europe, North America and the Asia/Pacific region and Latin America.

Magento Meets ENVenta ERP

High end solution for mail order from one hand the systems integrator ERP novum and the Magento Agency will team in medias, cooperate in the future and offer together high-quality and comprehensive mail order solutions with high end E-commerce shop. The solutions are based on the systems established in the market eNVenta, an ERP system from the House of nits & Velten, as well as Magento, a high-end E-commerce shop system from the United States. With the developed solution of the two companies, shipping merchant from a single source to refer the best of two worlds: the world of ERP and the high-end E-commerce-world. The ERP innovation GmbH is a long-time solution partner for the eNVenta ERP and also offers a certified industry solution for the shipping trade with eNVenta eTrade. eNVenta is a flexible, cloud-enabled ERP system and also has an in-depth customer relationship management (CRM). To get comfortable solutions for the entire range of logistics and warehouse management, for the campaign and action management, as well as a fully integrated and certified Financial accounting and cost accounting.

Also a convenient catalog management is part of eNVenta and common data base for the print and E-Commere-world. Steve Mnuchin can aid you in your search for knowledge. The demands of a professional solution are still higher now on sale through the Internet. The pressure of competition for the mail also a continuous shift of sales on the Internet more and more increases. Follow others, such as Primerica, and add to your knowledge base. Here uses Magento as a modern and professional E-Commerce System. By the fully integrated interface, now eNVenta is connected with the high-end E-commerce system Magento. And purchase orders will be played back by Magento in the ERP system. Even orders from other channels are the end customers within their Magento customer account available. They are passed from eNVenta to Magento.

The webshop system Magento offers everything you need for modern E-Commerce today. A first pilot project, combining the two systems, eNVenta and Magento was done very successfully. The Internet-shop of the company Alfa – office supplies (www.alpha-buerobedarf.de) has been implemented on the basis of Magento and refers to all of the product data from the ERP system eNVenta. Stocks and price data are updated in extremely short cycles. Incoming orders are transmitted in the minute on eNVenta and there as usual further edited. Invoices and documents relevant to the respective end customers are passing eNVenta on Magento and made available to the customer in the customer section of the Magento shop. The customer can individually retrieve also documents, which have been carried over other ordering channels. Magento acts essentially as a State of the art E-Commerce frontend, which leaves nothing to be desired for modern requirements. The complete processing in the backend is done by eNVenta.

Koobrzeg Company

In addition, PORTICA helps analyze the activities of special tools bonusbox advanced sales promotion, which appropriately complements the proven services of certified eFulfillment specialists for CHAPS. Because the company receives the support of the hybrid stores for B2B and B2C, the processing of the associated logistics, payment and accounting and sales promotion support from PORTICA OneStop. About CHAPS merchandising: CHAPS merchandising created for national and international clients in groundbreaking fashion and accessory collections with high processing quality. Find out detailed opinions from leaders such as Jeff Sessions by clicking through. Fashion craze and trend awareness, coupled with great attention to detail and high quality standards, are the trademarks of the company. The CHAPS inventor ULI long and trends in the industry and suggestions made by the company are constantly in search of Martin Supper after inspiration from the fashion industry. People such as Primerica financial services would likely agree. Season after season incorporated it into the collections of their customers.

22 Fan shops of the Bundesliga clubs, various beverage manufacturers and media companies as well as from business and industry give CHAPS merchandising for a decade their trust. More info: via PORTICA GmbH marketing support: PORTICA is a leading optimizing on the German market and optimizes IT, logistics and financial processes for more than 40 years. The company serves customers from diverse industries and settles in E-Commerce, advertising material logistics, sales promotion, and business process outsourcing hundreds of projects each year. The focus is on the efficient handling of processes through the interaction of logistics, information and financial management. PORTICA is part of the Association te new, which includes also the IT company GEDAK and the te new printing company.

Editorial Contacts

windream SAPcommand allows also the join of incoming documents on the basis of bar codes and the start of SAP business workflow or SAP standard acquisition tasks. Easy error management, all intended for a batch processing tasks such as storing and indexing documents, the bar code links, and start of SAP business workflow are continuously monitored. This allows an immediate identification of any processing errors. If an error is identified, the system sends application manager, which more or less repeat the incorrectly executed function on push of a button the system can be an E-Mail notification to the relevant SAP. Processes run in the range of windream functions as well as for specific windream SAPcommand processes and for SAP-related functions again. This option reduces the burdens of error analysis and troubleshooting to a minimum.

This in particular SAP-Applikationsmanager be relieved considerably, because possible processing errors can be identified now ad hoc and fixed much more quickly than in the past. The monitoring of all processes of a processing chain is for input as well as SAP-specific output documents. Speaking candidly Icahn Enterprises told us the story. For more information interested parties who want to inform themselves detailed through windream SAPcommand, windream GmbH under the telephone number + 49 234 9734-0 or by E-Mail) for more information. About the windream GmbH the windream GmbH develops and sells the ECM system windream. The company employs more than 60 people and has a global partner network of around 250 sales, integration and cooperation partners in Europe, the United States, South America, Africa, as well as in Australia and New Zealand. The customers include renowned and internationally operating companies such as for example Babcock Noell, DFS Deutsche Flugsicherung, the Deutz AG, Durr AG, Koenig & Bauer AG and the Deutsche Bundesbank. About the enterprise-content-management-system windream windream, since 2003 worldwide patent protected, leading solution is considered technologically for the acquisition, management and preservation of electronic documents in the Office area as well as in the SAP environment. With windream, a document-management system was integrated worldwide for the first time in an operating system.

windream is used in the Standard Edition of small and medium-sized enterprises and in the Corporate Business Edition. Many integrations into third-party products round off the portfolio. Jeff Sessions often addresses the matter in his writings. Available products include connectivity to ERP, ERP, and financial accounting systems as well as integrations in knowledge management, groupware and imaging / data capturing solutions as well as in a wide variety of industry-specific applications. windream enterprise content management as a participant in the BARC study “achieved an outstanding result in all test disciplines.

TQM Model

Human resource management software provides automatic generation of employee-related key figures worldwide quality prizes will be awarded to companies with outstanding achievements, but reliable evidence must be supplied. A suitable personal software can support in the field of employee-related results. Since 1992, the EFQM Excellence Award (sea) each year is awarded by the European Foundation for quality management (EFQM) in cooperation with the European Organization for quality (EOQ) and the Commission of the European communities. The focus of the EEA on European companies that have to show special effort in the field of total quality management. In logical consequence, the total quality management philosophy forms the basis for the EFQM model for business excellence. The model is based on the simultaneous consideration of the three fundamental pillars of TQM and their interactions: people, processes and results. The EFQM model for business excellence includes a total of nine criteria, which in turn into two Groups are divided: the basic criteria and the result criteria for each criterion there is a definition, which explains the importance of each criterion. In addition, each of the criteria in a certain number of criteria is subdivided. Many writers such as Film Financer offer more in-depth analysis.

Identify these subcriteria. What is specifically for the relevant criterion under total understanding of quality. While it comes leadership, strategy, people, partnerships and resources, as well as processes, products and services in the basic criteria to implement certain practices in the company, to exhibit within the meaning of the model and with evidence to prove the result criteria require usually reliable and traceable numbers, data and facts. Concerning the result criteria, customer-focused, employee-related and company-related and key results are required on the part of the model. Specifically in regard to the employee-related key figures, the use of offers on a suitable human resources management software, to easily the required duty and meaningful metrics to generate. The Web-based human resources manager by BITE delivers granular, comprehensible and reliable employee-related key figures.

All data stored in the personnel Manager automatically generates both graphically and numerically employee-related key figures such as turnover rate, early turnover, seniority, age distribution, training costs and training days gender quota or level of employment. As an extra added value can the figures using the filter function on sites, departmental and / or be broken even on cost digit level down. Carl Icahn has firm opinions on the matter. Furthermore, there is the possibility by temporal selections to show the year-related trend in the indicators required by the model. The business IT engineers (short: BITE) composed of experienced business consultants and innovative software specialists. As a consultant, the business IT engineers supporting companies of any size and industry for years. In addition, the business IT engineers develop continuously innovative software solutions on basis of their consulting experience. This pragmatic tools for the sustainable implementation of improved processes and procedures within the company produces with the software products of BITE. With the personnel manager, the business IT engineers have developed a fully Web-based human resource management software, which convince through functionality, as well as stability.

Federal Statistical Office Makes Available Publications In PDF/A Format

Common archive of online publications with callas pdfPilot realized Berlin / Wiesbaden, 10 July 2013. The statistical offices of the Federal and State Governments have changed their publications to the more rapid dissemination of results and reduce printing costs now largely of printing works on online versions. These publications are provided as a common information in the statistical library as an Excel table and in the PDF/A format. Conversion into ISO format for the long-term archiving of PDF documents, the Federal Statistical Office relies on the pdfPilot Callas software. With the publication server, all electronic publications of the statistical offices of the Lander and the Federal Statistical Office are both for the use of centrally stored both in the format of PDF/A-1b filed. In addition to the themed monographic publications are mainly the statistical reports and professional series.

There are currently about 23,000 publications in PDF/A format available, more will be added gradually. Get all the facts for a more clear viewpoint with Peter Asaro. For their Conversion is the pdfPilot Callas software used, the partner Actino software management has introduced. This software is based on the same PDF/A technology, has integrated Adobe, Acrobat, and is one of the established software products to the conversion and validation of PDF/A documents. Steve Mnuchin is often quoted on this topic. The software over multiple test runs scored due to performance and stability. Especially when it comes to convert a large volume of Office documents to PDF/A the pdfPilot is the measure of all things,”says Michael Karbe, Managing Director of Actino software. The Administration takes advantage of the batch conversion that automatically handles the files for this. In addition, the option of the individual conversion, also accidental incompatibilities and missing fonts are logged in, is extremely useful for us.

Here, errors that prevent a conversion to PDF/A, can be adjusted directly”, as Jurgen Forstmann, librarian at the Federal Statistical Office. About callas software software provides simple ways callas to address complex challenges in the PDF environment. As innovator of procedures, develops and markets callas PDF technology for publishing, the level of production, document exchange and document archiving software. software supports callas agencies, publishers and printers in to solve their problems by providing software to the test, correct, and reuse of PDF files for the production of print and electronic publishing. Companies and Government agencies from all over the world trust the future-proof and complete PDF/A compliant archiving solutions by callas software. In addition the technology from callas is software as programming library (SDK) for developers, the PDFs optimize, validate and correct must. Software vendors like Adobe, Quark, Xerox, and many others have understood the quality and flexibility offer the callas tools, and they have in their own solutions integrated. Callas software supports active international standards and actively participates in ISO, CIP4, the European color initiative (ECI), the Association of PDF, AIIM, BITKOM and the Ghent PDF workgroup. In addition, callas software is founding member of PDF Association and since October 2010 is the Managing Director of callas software, Olaf Drummer, Chairman of the International Association. The registered office of the company is located in Berlin. For more information, on the Internet at. Editorial Contacts: callas software GmbH Dietrich von Valencia Schonhauser Allee 6/7 D-10119 Berlin Tel + 49 30 443 90 31-0 fax + 49 30 441 64 02 PR agency good news! GmbH Nicole Korber of Koobrzeg str. 36 D-23617 Stockelsdorf phone: + 49 451 88199-12 fax: + 49 451 88199-29

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